Refunds, Returns & Warranties

Refund, Returns and Warranty Policy

Under the Australia Consumer Law, if the goods you have bought is not as described or faulty, we will provide a replacement, refund, repair or other type of ‘remedy’, unless if the item was a discounted or end of season clearance sale. The type of remedy available depends on the problem. Please contact us within 7 days should you have any concerns of the item(s) you purchased.

This return or refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Surfers Paradise Store will not be responsible for parcels lost or damaged in transit if you choose not to insure. Original receipt must accompany all refund requests.

There is no return or refund policy for items purchased that does not suit your needs, including Gift Cards/Gift Vouchers.  

Warranty only applies to new items purchased at retail price and does not apply to special 'sale', 'discounted', 'used' or items sold as 'consignment sale' from other customers. Damages occurring from crashes or jumps are also NOT covered by warranty. 

Lessons

For lessons, if there is inadequate wind to conduct the chosen activity on the day, you may opt to either postpone the booking to another date that suits, or take an alternative activity such as wingfoiling, windsurfing or paddleboard lesson instead, subject to availability and conditions at the time. 

No shows

No shows will void payment/voucher. 

Warranty Claims Procedure

Please email the following details to surfersparadisestore@gmail.com for warranty assessment. Upon approval notification, please return product to us for replacement. 

Product (Brand, model, size, color): 

Serial number: 

Breakage or problem: 

How did breakage/problem occur: 

Customer name: 

Date of purchase: 

Receipt/invoice number (please attach copy): 

Purchased from: 

Pictures - 1/. The entire product in full view, 2/. Picture of the serial number, and 3/. Close up picture(s) of the problem area or broken part(s). Please keep picture size under 1mb each as system will automatically delete pictures over 1mb. 

If product was sold by an agent, agent/outlet's name:

Is customer trade, staff, ambassador or teamrider?

Agent’s purchase date & invoice number):